Privacy Policy
Last updated: November 27, 2025
Our Commitment to Privacy
At Podiumark, we understand that your privacy matters. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or interact with our services. We believe in transparency and want you to feel confident about how your information is handled.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns, we encourage you to contact us directly.
Contact Information
1071 Murooka, Yame City, Fukuoka Prefecture 834-0066
Information We Collect
Information You Provide Directly
When you interact with our services, you may choose to provide certain information:
• Contact details such as name, email address, and phone number when you submit inquiry forms
• Program enrollment information and preferences when registering for courses
• Payment information when purchasing services (processed securely through third-party payment processors)
• Communication content when you contact us via email or contact forms
• Feedback and testimonials you voluntarily provide about our programs
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
• Device information including browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, and navigation patterns
• IP address and general geographic location information
• Referral source that directed you to our website
• Cookies and similar tracking technologies (see our Cookie Policy for details)
Information from Third Parties
We may receive information about you from third-party sources:
• Analytics providers that help us understand website usage
• Advertising networks that deliver relevant content
• Payment processors that facilitate transactions
• Social media platforms if you interact with our content
How We Use Your Information
We use the information we collect for several purposes, all aimed at providing and improving our services:
Service Delivery and Communication
To respond to your inquiries, process enrollments, deliver program content, send administrative communications about your participation, and provide customer support.
Website Improvement and Analytics
To understand how visitors use our website, identify technical issues, improve navigation and content organization, and enhance overall user experience.
Marketing and Communications
To send information about programs, events, and updates (only if you've provided consent), share relevant content that may interest you, and conduct satisfaction surveys to improve our offerings.
Legal Compliance and Protection
To comply with applicable laws and regulations, protect against fraud and unauthorized access, enforce our terms and policies, and respond to legal requests or government inquiries.
Legal Basis for Processing: We process your personal data based on consent you provide, performance of contractual obligations, legitimate business interests, and compliance with legal requirements. You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We work with trusted third-party companies that help us operate our website and deliver services, such as payment processors, email service providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Transfers: If Podiumark is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose information when required by law, in response to legal processes, to protect our rights or property, to prevent fraud or security issues, or to protect the safety of our users and the public.
With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.
How We Protect Your Information
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:
• Encryption of data in transit using secure protocols (SSL/TLS)
• Access controls that limit data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure data storage with reputable hosting providers
• Employee training on data protection and privacy practices
• Incident response procedures for addressing potential data breaches
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining robust protection measures.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
• Contact form inquiries are retained for two years from submission
• Program enrollment records are kept for five years after program completion for educational records
• Payment transaction records are maintained for seven years to comply with financial regulations
• Marketing communications data is retained until you withdraw consent or request deletion
• Website analytics data is anonymized after 26 months
When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct inaccurate or incomplete information.
Right to Erasure
You can request deletion of your personal information, subject to legal obligations that may require us to retain certain data.
Right to Data Portability
You can request your data in a structured, commonly used format for transfer to another service provider.
Right to Object
You can object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing
You can request that we limit how we use your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
For marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly. Please note that even if you opt out of marketing, we may still send administrative messages related to services you've requested.
Children's Privacy
Our services are intended for adults and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from someone under 18 without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Podiumark operates in Japan, and your information may be stored and processed in Japan or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.
When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including standard contractual clauses approved by relevant authorities and ensuring our service providers maintain adequate data protection standards.
Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services that are not operated by Podiumark. This Privacy Policy does not apply to these external sites.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the date at the top of this policy and may provide additional notice through email or a prominent notice on our website.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website and services after changes to this policy constitutes acceptance of the updated terms.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: info@knitvalleycraft.com
Phone: +81 80-0600-5155
1071 Murooka, Yame City, Fukuoka Prefecture 834-0066
Contact Form: Visit our contact page
We strive to respond to all privacy-related inquiries within 30 days. For urgent matters concerning your personal data, please indicate this in your communication.